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For services that have been disconnected for non-payment and you have made a payment equal to or greater than the past due balance, please contact customer service with a confirmation number before 2pm Monday through Friday in order to have services reinstated. Payments received between 2 pm and 5 pm Monday through Friday may be reconnected the same day at an additional fee. All payments made after 5 pm will be credited the next business day, and you must contact Customer Service to schedule a reconnection order.