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  PLEASE NOTE: Should you try to login to your St. Cloud Utilities account and experience a problem, you can retrieve your password from the site.  If you do not receive a email notification from St. Cloud Utilities with your login information, then you will  need to re-register your account with us.  We've tried to convert all existing customers over to the new payment portal, but some customers did not carry over if they are no longer residing at the address they initially registered with St. Cloud Utilities.  Again, we apologize for the inconvenience and ask for your patience during this conversion period. 

Once you are able to login to your account you will  begin seeing new options offered to you if you make your payments with us online.  You will now have the ability to schedule a payment in the future, pay by text, sign up for E-bill, have a recurring payment scheduled and view your bill online.  If you have any questions about the new services offered, feel free to contact Customer Service at 407-957-7344.

At this time we are stressing the need for residents to abide by the two-day-a-week water-use restrictions on home lawn irrigation, and requesting that residents conserve additional water voluntarily.  Below is a link to the South Florida Water Management District webpage on the topic.



To view the 2015 Water Quality Report click (2015 CCR)


The City of St. Cloud Public Services staff announces the return of the Toilet Rebate Program.  The program offers up to $145 as an incentive for St. Cloud Utilities customers to replace existing high-flow toilets with WaterSense high-efficiency models.

The Toilet Rebate program is for qualifying purchases made on or after October 1, 2016 and will continue until funds are depleted (one rebate per household). The program is available to City of St. Cloud residential water customers who use city of St. Cloud businesses for the purchase of a qualifying high-efficiency toilet.  Existing toilets must be disposed of through the Solid Waste Division; details are provided in the application documentation.

To apply, customers may download an application packet from and call 407-957-7328 to receive a confirmation code that ensures funding is still available.  To receive the rebate, customers must return the completed application along with the receipt for the toilet within 30 days.  Following acceptance of the receipt and all required paperwork (and collection of the existing toilet) the City will provide a credit on the next available St. Cloud Utilities water bill.