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Assisting our citizens with their “Water Bills” during COVID-19
We do understand how incredibly challenging Covid-19 pandemic has been for many families in our community, and we stand committed to providing exceptional customer service and utilities to our citizens during this time. If you are experiencing a financial hardship, and have fallen behind on your payments, we have these financial programs below to assist you.
We understand everyone’s situation is different, and we want to work with you to customize a payment plan that will help you pay off your past due balance. Please call us today at 407-957-7344 or email us at customerservice@stcloud.org and one of our dedicated agents will be happy to help you.
St. Cloud Utilities (SCU) in partnership with the Osceola Council on Aging (COA) has the St. Cloud Cares Program to provide financial assistance to St. Cloud utilities customers who are experiencing financial hardships. To apply for the program, customers can call the COA at 407-846-8532 or visit https//osceolagenerations.org/services/covid19-emergency-utility-assistance/.
We are in this together, and we hope you and your family continue to stay safe and well amidst the disturbance with COVID-19.
Applications for COVID-19 utilities assistance are available beginning October 5th, 2020 through Osceola County and the CARES Act. If you have been impacted by the COVID-19 pandemic, you may qualify for utilities assistance. for more information visit: http//housing.osceola.org.
Line Swabbing
To augment and complement the Ice Pigging, the City will be conducting another water line cleaning process, Line Swabbing, along the water mains feeding the water lines through out the City. Line Swabbing requires the water line to be taken out of service during the cleaning process, therefore customers will experience a water supply outage. Due to the water line temporarily being out of service and in accordance with state guidelines, the City of St. Cloud Environmental Utilities Department is required to issue a "Precautionary Boil Water Notice" immediately following the Line Swabbing. The City of St. Cloud advises that all water used for drinking, cooking, making ice, brushing teeth, or washing dishes be boiled. A rolling boil of one minute is sufficient. The "Precautionary Boil Water Notice" will remain in effect until a bacteriological survey is completed and we have received results confirming that the water is safe to drink in the areas that have been affected. This process normally requires approximately two days. A separate notification will be issued to the customer that are affected when the process has been completed.
Below is the current schedule for Line Swabbing:
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Date
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Neighborhoods
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July 26, 2021
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Canoe Creek Rd. from Zion to Canoe Creek Rd.
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July 27, 2021
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Canoe Creek Rd. from Nolte Rd. south to Old Canoe Creek Rd.
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July 28, 2021
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Canoe Creek Rd. from Nolte Rd. north to 17th St.
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Effective Sunday April 8, 2018 - St. Cloud Utilities will be temporarily shutting down the reclaim water distribution on Sunday mornings at 11 a.m. to Monday nights at 10 p.m., when no watering is permitted by the City's irrigation schedule. This will help us conserve water and recharge the reservoir. This will remain in effect until the reservoir is recharged and consumption is consistently reduced. If you have any questions about the irrigation schedule, please contact our office at 407-957-7344. Additionally, the University of Florida Osceola County Extension's Florida Yards and Neighborhoods Program is available to assist with water conservation and questions about your irrigation system. Their phone number is 321-697-3000.
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City of St. Cloud Environmental Utilities Department is currently flushing hydrants periodically through out the city to test the fire flow as well as to keep water moving and keep the water mains from stagnating. If you have any questions, please feel free to contact Customer Service at 407-957-7344.The City of St. Cloud Public Services Department will be in areas throughout the City in the upcoming months to upgrade water meter(s) due to the age of the device(s). The City has a ten (10) year replacement schedule for all water meters to ensure their accuracy and functionality. Installation is simple and only take a few minutes. Prior to a technician beginning work, they will knock on the door to notify the resident that they will be interrupting water service for approximately ten (10) to fifteen (15) minutes while the water meter is upgraded. Residents do not need to be home for the work to be done if the meter is located in the right of way. If you have any questions, please contact customer service at 407-957-7344.
CURRENT BILL MESSAGES:
The annual water quality report is available at www.stcloud.org/2020waterreport. To receive a copy via email, please call 407-957-7344 or return your entire bill to SCU with this check [ ] box marked.
Irrigation restrictions are in place. Please visit www.stcloud.org/water to view the watering schedule, or call 407-957-7344.
Behind on your payments? If you are experiencing a financial hardship, you may qualify for payment assistance. Call us at 407-957-7344 or visit. www.stcloud.org/1753/St-Cloud-Utilities to learn more.