ST. CLOUD UTILITIES ACCOUNT REGISTRATION OR LOGIN 
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*****NEW IRRIGATION RESTRICTIONS*****
Beginning May 1, 2019 the City will be enforcing new potable water irrigation restrictions. Please make sure that you adjust your irrigation timers accordingly, following the potable irrigation schedule below. Any resident found not to be in compliance with these new restrictions will be subject to violation notices and fines.
Some residents in the areas of the Preserve at Turtle Creek, Turtle Creek, Rummell Downs,Terra Vista, Canopy Walk, Lancaster Park, Estates at Westerly, Sola Vista, Rivercrest at Narcoossee and Live Oak Lake may be experiencing inconsistent irrigation pressures. The City is aware of this and is in the process of making changes to the existing reclaim water system. These changes include a project that will add another 1000' of large diameter reclaimed water main, which will connect two other large mains on Hickory Tree Rd. forming a loop. This looping connection will help to increase reclaim water flows and pressures in these areas. This project is estimated to be completed by the end of August. The City is also stepping up enforcement of the irrigation schedule to ensure that everyone is watering at the proper times.
If you are a resident of the following subdivisions, please call customer service at 407-957-7344 for your current watering schedule. This schedule only applies to the following subdivisions: Preserve at Turtle Creek, Turtle Creek, Terra Vista, Canopy Walk, Lancaster Park, Estates at Westerly, Sola Vista, Lillian Lee Estates and Live Oak Lake.
Effective Sunday April 8, 2018 - St. Cloud Utilities will be temporarily shutting down the reclaim water distribution on Sunday mornings at 11 a.m. to Monday nights at 10 p.m., when no watering is permitted by the City's irrigation schedule. This will help us conserve water and recharge the reservoir. This will remain in effect until the reservoir is recharged and consumption is consistently reduced. If you have any questions about the irrigation schedule, please contact our office at 407-957-7344. Additionally, the University of Florida Osceola County Extension's Florida Yards and Neighborhoods Program is available to assist with water conservation and questions about your irrigation system. Their phone number is 321-697-3000.
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City of St. Cloud Public Services Department is currently flushing hydrants periodically through out the city to test the fire flow as well as to keep water moving and keep the water mains from stagnating. U.S. Water is presently assisting the City of St. Cloud with these efforts, so residents will see their trucks and personnel present in the areas that are being flushed. If you have any questions, please feel free to contact Customer Service at 407-957-7344.
The City of St. Cloud Public Services Department will be in areas throughout the City in the upcoming months to upgrade water meter(s) due to the age of the device(s). The City has a ten (10) year replacement schedule for all water meters to ensure their accuracy and functionality. Installation is simple and only take a few minutes. Prior to a technician beginning work, they will knock on the door to notify the resident that they will be interrupting water service for approximately ten (10) to fifteen (15) minutes while the water meter is upgraded. Residents do not need to be home for the work to be done if the meter is located in the right of way. If you have any questions, please contact customer service at 407-957-7344.
CURRENT BILL MESSAGES:
The annual water quality report is available online at www.stcloud.org/2018waterreport. To receive a copy via mail, please call 407-957-7344 or return your entire bill to SCU with the check box [ ] marked.
The City and US Water are currently flushing hydrants to clean water mains. If you have discoloration, run your faucets for 5-10 mins, or until the water runs clear. If the problem persists, call 407-957-7344.
The City will be upgrading water meters based on a replacement plan. Residents do no need to be home, however water will be interupted for approx. 15 mins. If you have questions, please call 407-957-7344.