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St. Cloud Utilities Maintenance Work September 28th - October 2nd, 2020
St. Cloud Utilities crews will be out in the field, working hard to ensure that everyone is receiving the best water quality possible. Our field crews will be flushing and performing maintenance on fire hydrants in the following areas:
No maintenance currently scheduled
If you live or work in these areas, you might experience temporary drops in pressure or water quality. But, worry not! Water pressure and quality will return after the maintenance work is complete. If you have any questions or concerns, please call us at 407-957-7344 or visit www.stcloud.org/water
Line Swabbing
To augment and complement the Ice Pigging, the City will be conducting another water line cleaning process, Line Swabbing, along the water mains feeding the water lines through out the City. Line Swabbing requires the water line to be taken out of service during the cleaning process, therefore customers will experience a water supply outage. Due to the water line temporarily being out of service and in accordance with state guidelines, the City of St. Cloud Environmental Utilities Department is required to issue a "Precautionary Boil Water Notice" immediately following the Line Swabbing. The City of St. Cloud advises that all water used for drinking, cooking, making ice, brushing teeth, or washing dishes be boiled. A rolling boil of one minute is sufficient. The "Precautionary Boil Water Notice" will remain in effect until a bacteriological survey is completed and we have received results confirming that the water is safe to drink in the areas that have been affected. This process normally requires approximately two days. A separate notification will be issued to the customer that are affected when the process has been completed.
Below is the current schedule for Line Swabbing:
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Effective Sunday April 8, 2018 - St. Cloud Utilities will be temporarily shutting down the reclaim water distribution on Sunday mornings at 11 a.m. to Monday nights at 10 p.m., when no watering is permitted by the City's irrigation schedule. This will help us conserve water and recharge the reservoir. This will remain in effect until the reservoir is recharged and consumption is consistently reduced. If you have any questions about the irrigation schedule, please contact our office at 407-957-7344. Additionally, the University of Florida Osceola County Extension's Florida Yards and Neighborhoods Program is available to assist with water conservation and questions about your irrigation system. Their phone number is 321-697-3000.
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City of St. Cloud Environmental Utilities Department is currently flushing hydrants periodically through out the city to test the fire flow as well as to keep water moving and keep the water mains from stagnating. If you have any questions, please feel free to contact Customer Service at 407-957-7344.The City of St. Cloud Public Services Department will be in areas throughout the City in the upcoming months to upgrade water meter(s) due to the age of the device(s). The City has a ten (10) year replacement schedule for all water meters to ensure their accuracy and functionality. Installation is simple and only take a few minutes. Prior to a technician beginning work, they will knock on the door to notify the resident that they will be interrupting water service for approximately ten (10) to fifteen (15) minutes while the water meter is upgraded. Residents do not need to be home for the work to be done if the meter is located in the right of way. If you have any questions, please contact customer service at 407-957-7344.
CURRENT BILL MESSAGES:
As our community continues a phased reopening COVID-19, SCU has returned to regular business operations. Non-payment service disconnections and late fees resumed August 3, 2020.
To assist during these challenging times, customers are encouraged to call us at 407-957-7344 or visit www.stcloud.org/1753/St-Cloud-Utilities for payment assistance as soon as possible.
The annual water quality report is available online at www.stcloud.org/2019waterreport. To receive a copy via mail, please call 407-957-7344 or return your entire bill to SCU with this check box { } marked.