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Assisting our citizens with their “Water Bills” during COVID-19

We do understand how incredibly challenging Covid-19 pandemic has been for many families in our community, and we stand committed to providing exceptional customer service and utilities to our citizens during this time. If you are experiencing a financial hardship, and have fallen behind on your payments, we have these financial programs below to assist you.

Payment Plans

We understand everyone’s situation is different, and we want to work with you to customize a payment plan that will help you pay off your past due balance. Please call us today at 407-957-7344 or email us at and one of our dedicated agents will be happy to help you.

St. Cloud Cares Utilities Assistance Program

St. Cloud Utilities (SCU) in partnership with the Osceola Council on Aging (COA) has the St. Cloud Cares Program to provide financial assistance to St. Cloud utilities customers who are experiencing financial hardships. To apply for the program, customers can call the COA at 407-846-8532 or visit  https//

We are in this together, and we hope you and your family continue to stay safe and well amidst the disturbance with COVID-19.


Applications for COVID-19 utilities assistance are available beginning October 5th, 2020 through Osceola County and the CARES Act. If you have been impacted by the COVID-19 pandemic, you may qualify for utilities assistance. for more information visit: http//



Smoke Testing - January 11th – 15th

Sanitary sewer (wastewater) piping system smoke testing will be conducted in the downtown grid and surrounding areas to help with condition assessment of the system.  The City’s contractor, USSI, will provide notices/ hang tags to customers prior testing. The testing will take place from 8am to 5pm, weather permitting.  See below maps for the daily schedule.

Smoke testing is a routine, preventive maintenance test that helps identify leaks, defects, and stormwater inflows into the wastewater  system.  The test consists of forcing safe, vegetable oil derived smoke into the pipes and observing where it escapes in order to determine the location of leaks and defects.  Odorless and safe, the smoke leaves no residue or stains and has no adverse effect on people, plants, or animals.

While smoke testing is safe, residents with heart or respiratory conditions may contact USSI at 1-888-645-9570 or 941-926-2646 between the hours of 9am to 4pm to inquire about testing schedules and have a call ahead of the work placed, if needed.

The work is being performed by USSI, LLC with assistance from the City of St. Cloud Environmental Utilities Department.  For more information and videos related to smoke testing, please visit: or you can reach out to St. Cloud Utilities customer service at 407-957-7344.